Privacy Policy

Privacy Policy

This Privacy Policy explains how Elegant Stitch processes personal data when you use the website, contact us, request tailoring or garment remodelling services, or otherwise interact with our business.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01

Data We Collect

We may collect identification and contact details, inquiry content, appointment information, project details about garments and materials, communication records, payment-related information, and technical data such as device, browser, and usage information. Where relevant to tailoring and remodelling work, we may also process measurements, fit preferences, and photographs or notes provided for assessment.

The data collected depends on the service requested and the way the site is used.
02

How We Collect Data

We receive data from project inquiries, booking and fitting requests, consultations, messages, collection arrangements, and payment or billing interactions. We may also generate internal records from assessment, quotation, approval, work progress, and collection steps, and we may obtain limited technical data through the website and related communications.

Most information is provided directly by the user or created during service handling.
03

Cookie Types

Essential cookies support basic site operation and security. Functional cookies help remember user choices and form-related settings. Analytics or performance cookies, if used, help us understand how the site is used and whether pages and forms operate as intended. Cookie duration may be limited to a session or may continue for a longer period depending on purpose.

The site may use essential, functional, and analytics-related cookies where enabled.
04

Cookie Controls

You may block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website offers cookie preferences, those selections should be used to manage non-essential cookies. Browser-based controls remain available even after preferences are set.

Cookie choices can be adjusted through browser settings and, where available, site controls.

How We Use Data

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotations, obtain approvals, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, operate and secure the website, and meet legal, accounting, and dispute-resolution obligations.

Processing is limited to the purposes described here and compatible related uses.

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, recordkeeping, or similar operational tasks. These parties may process data only on our instructions or as otherwise required to provide their services and are expected to handle it with appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, enforce our rights, respond to lawful requests, or protect the security and integrity of our services and records.

Disclosure may be required where law, court process, or public authority requests apply.
GDPR
EU framework

GDPR Overview

Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for tailoring services, website operation, communication, administration, and related recordkeeping.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in some cases, data processed in connection with offering services to them.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
State Data Protection Inspectorate of Lithuania
This section is intended for individuals whose data is protected by GDPR.
GDPR-aware

Your GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing. You may also raise concerns with the competent supervisory authority, subject to applicable rules.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of personal data. You may also have the right to challenge certain processing decisions and to lodge a complaint with a competent authority. We will consider each request in line with applicable legal requirements.

Available rights may vary depending on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, please submit a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for additional information to confirm identity and protect against unauthorized disclosure. If a request is complex or repetitive, our response may take longer where permitted by law.

Requests should include enough information to verify identity and locate the relevant records.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including project administration, communication, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or archived where retention is still necessary under law or for legitimate recordkeeping.

Retention is based on the purpose of collection, legal duties, and practical business needs.
Policy Updates

Policy Updates

The updated version will apply from the date stated in the revised policy. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels. Continued use of the site after an update does not limit any rights available under law.

We may revise this policy when our practices, services, or legal obligations change.

Contact Information

Email contact
[email protected]
Telephone contact
+370 615 73203
Postal address
Senasis Ukmergės kelias 12, 14013 Vilniaus rajonas
Privacy contact
Use the contact details below for privacy questions, requests, or complaints.
Contact Page